Refunds for products purchased directly from can be requested by replying to your email order confirmation email.įor marketplace purchases: If the product was purchased through ebay, newegg, Jet.com, eBay or Amazon marketplaces you must return the product to these marketplaces within 30 days. However, your license will be deactivated and you will no longer be able to use the product. You are not required to physically return the product to Intuit in order to obtain a refund of your purchase price. Except for certain QuickBooks software listed below, you must return the product and include a copy of the packing slip in order to be eligible for a refund.Įxceptions for QuickBooks Pro, Premier, and Enterprise Solution software: Defective items can be exchanged within 30 days. All hardware purchased must be in factory sealed condition, must be approved for RMA prior to return and will no longer be eligible for refund if returned in opened condition. For direct orders: If the product is purchased directly from through the Web, mail, or over the phone, you have 30 days from the date of your order to be eligible for a refund under the satisfaction guarantee.